Refund policy

We have 14 day return policy, which means you have 14 days to request a return from the date you received the item.
To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase. The return should be sent back as soon as possible after receipt of the return shipping label and within a maximum of 5 working days for it to be valid.

If you have received a gift for shopping over a certain amount, the gift must also be returned if you choose to return part or all of the order.

Returns within the EU (Excluding Norway):

Always contact us at hello@monbistro.se before sending a return for approval. Returns sent without approval cannot be processed.

Once the return has been approved, we will send you a return shipping label with instructions. The return shipping fee will be charged and deducted from your refund.

Return shipping:

Sweden: 120 SEK per parcel/package
NOTE: For furniture and other bulky or heavy products, actual return shipping will be charged.

Denmark: 149 DKK per parcel/package
NOTE: For furniture and other bulky or heavy products, actual return shipping will be charged.

Other EU countries: €20 per parcel/package
NOTE: For furniture and other bulky or heavy products, actual return shipping will be charged.

If the return cannot be submitted to an agent and instead needs to be picked up at your address, actual return shipping will be charged.

If you have chosen gift wrapping, the cost of this will not be refunded if the item is returned or not collected.

If you have received a gift in connection with an offer, for example when purchasing over a certain amount, the gift must also be returned if you return all or part of the order and no longer meet the terms of the offer.

You are responsible for the return until it has arrived at our warehouse and been approved after inspection. If the return is approved, the order value will be refunded, less the return shipping.

You are also responsible for any damage or loss that occurs during return transport.

If you have any questions, you are always welcome to contact us at hello@monbistro.se

Returns Norway:

Always contact us at hello@monbistro.se before sending a return for approval. Returns sent without approval will not be accepted.

For returns from Norway, the customer is responsible for arranging the return shipping and is responsible for the cost.

The customer is responsible for the return until it has arrived at our warehouse and been inspected. If the return is approved, the amount will be refunded excluding a handling fee of €12.

If gift wrapping has been chosen, the cost will not be refunded in the event of a return or uncollected shipment/successful delivery.

If you have received a gift for shopping over a certain amount, the gift must also be returned if you choose to return part or all of the order.

If you have any questions, you are always welcome to contact us at hello@monbistro.se

The customer bears the financial responsibility if the products are damaged or do not arrive.

Damage and problems
Always check your order when you receive it, if the package is damaged in any way, ask the delivery person to make a note and take a card before you accept and open it. Contact us immediately (within 24 hours) if the item is defective, damaged or if you have received the wrong item, so that we can assess the problem and correct it.
For all complaints, we need you to email us your order number, pictures and describe the defect in the item in the same email.
Once we have received your report, we will get back to you with the next step in the process - this may vary depending on the case.

Exceptions/non-returnable items
Certain types of items may not be returned, such as perfumes and personal care products such as toothpaste, soaps, hand creams, etc.
Unfortunately, we cannot accept returns of sale items or gift cards.

Changes
We cannot carry out exchanges, but the fastest way to ensure you get what you want is to request a return of the item you received and then purchase a new item separately.

Unclaimed shipment:
You as a customer are responsible for monitoring your delivery after it has been sent from our warehouse. We cannot be responsible for notifications from shipping companies that are missed, delayed or end up in spam. Therefore, also check your spam and follow your delivery via the tracking link that is sent when the order leaves our warehouse. If a shipment is not collected, a fee will be charged according to our terms and conditions below.

Charged with 250 SEK for handling, packaging and return shipping within Sweden.
For other EU countries we charge €50 for unsuccessful delivery/uncollected packages.
For Norway we charge €80 for unsuccessful delivery/uncollected package.

NOTE! If gift wrapping has been chosen, the cost will not be refunded in the event of a return or uncollected shipment/successful delivery.

14-day cooling-off period in the EU
If merchandise is delivered within the EU, you have the right to cancel or return the order within 14 days, without having to give any specific reasons. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your return and whether or not your refund is approved. If your refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take a while for your bank or credit card company to process the return and make it visible to you.
If it has been more than 15 business days since we approved your return, please contact us at hello@monbistro.se.

Complaints
When you make a purchase on monbistro.se, you have the right to complain about a product for three (3) years after receiving the product if the fault was present at the time of delivery. Faults that appear within two (2) years after delivery shall be considered a fault for which Mon B & Friends AB is responsible, unless monbistro.se shows otherwise or this is inconsistent with the nature of the goods or fault. If you wish to complain about a product, please contact our customer service and state the order number and the reason for the complaint. If a complaint is approved, you are offered different options depending on the specific situation: repair or replacement of the goods, refund of the money or price reduction. For a complaint to be approved, it must be justified and the fault must not have arisen due to incorrect use or other type of harmful treatment. The complaint must be made within a "reasonable time" after the fault has been discovered. If the complaint is made within two months of the discovery of the defect, it is always considered to have been made within a reasonable time. In the event of an approved complaint, it may be necessary to return the complained item. In such cases, we will send you a return label, which covers the return costs. Any refund of the complained item will be made to the same payment method used at the time of purchase. If you have paid by card, the refund will only be made to the same card as at the time of purchase. If the original card cannot be presented upon return, the refund will be made to a credit card. If you have paid via Swish, the refund will be made to the account from which the payment was made, or alternatively a credit card.