Shipping policy

Sweden: Your order will be shipped from us within 1-3 working days by Postnord or DHL. If it is a weekday, we usually ship the same day or the next day.
You have the opportunity to choose the agent/parcel box for collection of your order. Selection and tracking is easiest done in the Postnord app or DHL website.
If you have not received any delivery updates within 24 hours of receiving your confirmation that your package has been shipped, please contact us immediately.

Denmark: Your order is shipped from us as standard within 1-3 business days with DHL, which in Denmark is BRING. Your order may also be delivered with UPS or FedEx. All shipments sent with DHL/BRING except for business packages are delivered to BRING Parcel Agents for collection. If it is a weekday without a holiday, we usually ship the same day or the next day.
If you have not received any delivery updates within 24 hours of receiving your confirmation that your package has been shipped, please contact us immediately.

Germany: Your order will be shipped from us within 1-3 working days as standard with DHL Parcel Connect and delivered to a DHL Agent for pickup. If it is a weekday excluding holidays, we usually ship the same day or the day after you place your order.
If you have not received any delivery updates within 24 hours of receiving your confirmation that your package has been shipped, please contact us immediately.

Rest of the EU: Your order will be shipped from us within 1-3 working days as standard with DHL Parcel Connect and delivered to a DHL Agent for pickup or UPS. If it is a weekday excluding holidays, we usually ship the same day or the day after you place your order.
If you have not received any delivery updates within 24 hours of receiving your confirmation that your package has been shipped, please contact us immediately.

Norway: Your order will be shipped from us within 1-3 business days as standard with UPS. If you order on a weekday, we usually ship the same day or the next day. If you have not received any delivery updates within 24 hours of receiving your confirmation that your package has been shipped, please contact us immediately.

Delivery cost:
Sweden: All orders to private individuals are always delivered free of charge.
Denmark: All orders to private individuals are always delivered free of charge.
Germany: All orders to private individuals are always delivered free of charge.
Rest of the EU: Shipping is charged at €14.95
Norway:Shipping is charged, the current shipping price is displayed at checkout upon payment.

Delivery to companies is charged, see cost at checkout for company packages.

NOTE! If you need to change your address or similar after your package has been shipped from our warehouse, the shipping companies will charge us €25 which we will then charge you afterwards. This applies to all countries! Contact us immediately if you have provided incorrect contact/address information and need to change it.

Unclaimed shipment:
You as a customer are responsible for monitoring your delivery after it has been sent from our warehouse. We cannot be responsible for notifications from shipping companies that are missed, delayed or end up in spam. Therefore, also check your spam and follow your delivery via the tracking link that is sent when the order leaves our warehouse. If a shipment is not collected, a fee will be charged according to our terms and conditions below.

Charged with 250 SEK for handling, packaging and return shipping within Sweden.
For other EU countries we charge €50 for unsuccessful delivery/uncollected packages.
For Norway we charge €80 for unsuccessful delivery/uncollected package.

NOTE! If gift wrapping has been chosen, the cost will not be refunded in the event of a return or uncollected shipment/successful delivery.

Pick-up at our warehouse: Pickup is possible weekdays 8:00 a.m.-2:00 p.m. (contact us first so that we are absolutely sure to be there)

📞0340-553010

👩💻hello@monbistro.se