Shipping policy
Sweden: Your order is sent by default from us within 1-3 working days with Postnord or DHL. If it is a non-holiday weekday, we usually ship the same day or the next day.
You get the opportunity to choose an agent/parcel box for picking up your order yourself. Selection and tracking is done most easily in Postnord's app or DHL's website.
If you have not received any delivery updates within 24 hours of receiving notification that your package has been shipped, please contact us immediately.
Denmark: Your order is sent by default from us within 1-3 working days with DHL, which in Denmark is BRING. Your order may also be delivered by UPS or FedEx. All consignments sent with DHL/BRING except company packages are delivered to BRING Parcel agents for collection. If it is a non-holiday weekday, we usually ship the same day or the next day.
If you have not received any delivery updates within 24 hours of receiving notification that your package has been shipped, please contact us immediately.
Germany: Your order is sent from us within 1-3 working days as standard with DHL Parcel Connect and delivered to a DHL agent for collection. If it is a non-holiday weekday, we usually ship the same day or the day after you place your order.
If you have not received any delivery updates within 24 hours of receiving notification that your package has been shipped, please contact us immediately.
Other EU: Your order is sent from us within 1-3 working days as standard with DHL Parcel Connect and delivered to a DHL representative for collection or UPS. If it is a non-holiday weekday, we usually ship the same day or the day after you place your order.
If you have not received any delivery updates within 24 hours of receiving notification that your package has been shipped, please contact us immediately.
Norway: Your order is shipped from us within 1-3 working days as standard with UPS. If you order on a non-holiday weekday, we usually ship the same day or the next day. If you have not received any delivery updates within 24 hours of receiving notification that your package has been shipped, please contact us immediately.
Delivery cost:
Sweden: All orders to private individuals are always delivered free of charge.
Denmark: All orders to private individuals are always delivered free of charge.
Germany: All orders to private individuals are always delivered free of charge.
Other EU: Shipping is charged €14.95
Norway:Shipping is charged, the current shipping price is shown in the checkout upon payment.
Delivery to companies is charged, see cost in checkout for company packages.
ATTENTION! If you need to change your address or similar after your package has been sent from our warehouse, the shipping companies charge us €25, which we then charge you afterwards. This applies to all countries! Contact us immediately if you have entered the wrong contact/address information and need to change it.
Shipment not collected
When your order has been shipped from our warehouse, you as the customer are responsible for monitoring the delivery and picking up or receiving the shipment within the time specified by the shipping company.
Once the shipment has left our warehouse, we cannot change or extend the shipping company's pickup or storage times. Any possibility to change the delivery needs to be handled directly with the shipping company and cannot be guaranteed by us.
We cannot be held responsible for notifications from the shipping company that do not arrive, are delayed or end up in junk mail. Therefore, also check your spam and always follow the delivery via the tracking link sent when the order leaves our warehouse. If you have not received any delivery information within 24 hours of the order being sent, you need to contact us.
If the shipment is not collected or cannot be delivered and is therefore returned to us, the following fee will be deducted from the refund to cover the cost of return shipping, handling and packaging:
• Sweden: SEK 250
• Other EU countries: €50
• Norway: €80
Any cost for gift wrapping is not refunded in case of return, unclaimed shipment or failed delivery.
Pickup at our warehouse: Collection is possible weekdays, excluding weekends 08.00-15.00 (contact us first so that we are absolutely sure to be there)
📞0340-553010
👩💻hello@monbistro.se
